While our employees continue their daily work, to minimize the risk of exposure to, and spreading of, the Coronavirus (COVID-19), effective Wednesday March 18, 2020, and until further notice, the Town of Gretna will close Town Hall offices to the general (walk-in) public.  If you need information other than to make a payment, please call us at 434-656-6572 and we will work to accommodate you, including if necessary, an appointment time for you to come into the office.

Please rest assured that all essential services will continue uninterrupted – Water, Sewer, Garbage, Brush Pick-Up, Police, etc.

Accordingly, we ask our citizens to make payments with the Town through a number of other options.

  • Use the envelopes provided on our front door to make your payment.  Please deposit your payment through the slot on the front door and a receipt will be mailed to you.  Please make sure the name on the account is noted on the envelope.
  • From 8:00 a.m. – 4:30 p.m., you may call our office at 434-656-6572 to place your payment by Credit or Debit Card.  We will mail you a receipt for your payment.
  • Payments may be online on the Town’s website:   You will need your name and account number to make a payment this way.  When making a payment online, the system will give you an online receipt.  Your account number can be found on your bill or you may give us a call and we will be glad to look it up for you.

We apologize for any inconvenience our citizens experience because of the Pandemic and, as always, we appreciate your cooperation, understanding and the continuing opportunity to serve you.  Should you have any questions or concerns, please call us at 434-656-6572.


David A. Lilly

Town Manager





With many people being concerned about health issues, please remember that your payment to the Town of Gretna may be paid in several ways other than in person:


  • On this website, click on the PAY MY BILL icon at the top right-hand corner of this page

  • Mailed to PO Box 602, Gretna, VA  24557

  • Paid over the telephone (434-656-6572) with a debit or credit card

  • Or placed in the drop box/slot on the front door of Town Hall



The Town of Gretna has the following ordinance concerning Garbage and Refuse Collection and Disposal.

This link will take you to the Code Section.  


Water bills are sent out on the first of the following months:

January, March, May, July, September and November

To avoid a penalty, bills must be paid by the fifteenth of the billing month.

The cut off date for delinquent accounts is the first Monday of the following months:

February, April, June, August, October and December.

A $50.00 reconnection fee is added to each account that is cut off.


Delinquent Collections - 

The following Delinquent Collections Policy applies to all monies owed to the Town of Gretna, including utility billing, taxes, business license and miscellaneous charges.

Water is billed on the 1st of January, March, May, July, September and November.  The payment period, to avoid penalty, is from the 1st to the 15th of each billing month.  If an account is not paid by the first Monday in the month following billing (February, April, June, August, October and December), WATER WILL BE DISCONNECTED.  Business Licenses are due by March 1 each year.   After that date any business that has an unpaid business license is subject to be closed until such license is paid for. Real Estate Taxes, Personal Property Taxes and Vehicle License Fees were due on December 5 each year.  Any accounts that were not paid are now subject to being sent to collections.